Shipping policy
Delivery Policy
Visamoda.com offers delivery across GCC and other countries. The order delivery methods which are currently available are set out below. However, we constantly strive to improve customer experience and may introduce additional delivery or collection methods across our channels. Please check back frequently to see if more options have become available to suit your preference. Deliveries can take from 7 to 10 business days, from the date of payment confirmation. You will receive the payment confirmation (ex; by email or SMS).
* Orders placed outside of working hours (9.00am-5.00pm), after the cut-off time and/or during any GCC public holiday will be deemed placed on the first GCC working day following the Order's submission. Delivery timelines are estimates, see further details below. Order delivery may face delays during promotional activity, sale season and bank holidays. We reserve the right to impose a re-delivery charge where your Order is not accepted at the address supplied to us on the confirmed date of delivery
- Scheduled Time Slots
The delivery takes 7-10 business days.
- General Delivery Conditions
* Although we are strongly committed to delivering in the timelines estimated in our order confirmation or displayed on our Website or above, delivery timelines are estimates only. Time shall not be considered of the essence. Timelines start from order confirmation. However, if we have not delivered your Order within 30 days of Order confirmation, we will provide you with a full refund. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your Order or request postponement.
* Orders are delivered daily excluding GCC public holidays. It is your duty to ensure appropriate access for deliveries, including in particular but without limitation on Fridays.
- Address Changes & Tracking
Our Customer Care team will be happy to assist with changing your preferred delivery date and address should you require. However, if you have received an email informing you that your order has been dispatched, we won’t be able to change your address. Please note that a change to an address outside of the original delivery country will not be possible.
A tracking number will be provided by email once your order is confirmed. You will then be able to use the tracking number to track your order by contacting the customer care team from 9.00 am - 5.00pm by email: csr@visamoda.com
SHIPPING POLICY:
How long will my order take?
Deliveries can take from 7 to 10 business days, from the date of payment confirmation. You will receive the payment confirmation (ex; by email or SMS)
For Orders Above 1000 AED – Free Shipping
For Below Orders 1000 AED – Free Shipping
RETURNS AND EXCHANGES
How do i ship my order back to you?
Items can be returned by arranging collection from your delivery address by following the steps below:
* Contact Visamoda.com Customer Relations Team to request a new return. (csr@visamoda.com)
* Receive return AWB (Return Shipment) email.
* Courier from your delivery address, the company to arrange Courier Service.
* You request will be processed in 3 business days.
* Approved items will be refunded will be made on to the value of Original purchase in the form of Shopping Voucher and will be processed within 30 days..
CANCELLATION POLICY
Customer can cancel their order within 4 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.